Shipping policy
Lullamor Shipping Information
At Lullamor, we are committed to delivering your orders quickly and reliably. Below, you’ll find details about our shipping policies, delivery times, and costs.
Shipping Destinations
We ship within the UK and internationally.
Processing Time
• Orders are processed within 1-2 business days (excluding weekends and holidays).
• You will receive a confirmation email once your order has been dispatched.
Delivery Times, Costs & Courier Partner
UK Shipping (via Evri)
• Standard Shipping (3-5 business days): £3.95
• Express Shipping (1-2 business days): £6.95
• Free Standard Shipping on orders over £65
Orders placed after 2pm GMT will be processed the next business day. Express Shipping orders placed after 2pm on Friday will be delivered on Tuesday.
International Shipping (via DHL, UPS & Royal Mail International)
• Europe (5-10 business days): £8.95
• USA & Canada (7-14 business days): £12.95
• Australia & New Zealand (10-20 business days): £14.95
• Rest of the World (10-25 business days): £19.95
• Free International Shipping on orders over £150
Delivery times may vary due to customs processing, local postal services, or unforeseen delays.
Customs, Duties & Taxes
• International orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer.
• Lullamor is not responsible for delays caused by customs clearance.
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor your shipment’s progress.
Shipping Restrictions
• We do not ship to PO Boxes or military addresses.
• Certain countries may have restrictions on specific items. If your order cannot be shipped, we will notify you immediately.
Lost or Delayed Shipments
If your order is delayed or missing, please contact us at hello@lullamor.co.uk with your order number, and we will assist you.
Returns & Exchanges
For information on returning or exchanging items, please visit our [Returns & Refunds Policy] page.
For any further questions, feel free to reach out to our customer support team at hello@lullamor.co.uk.