FAQs


Frequently Asked Questions (FAQs)

Welcome to Lullamor’s FAQ page! Here, you’ll find answers to common questions about our products, orders, and policies. If you need further assistance, please visit our Contact Us page.

 

Orders & Shipping

How long does shipping take?

We currently offer the following shipping options:


  • Standard UK Shipping: 2-5 business days
  • Express UK Shipping: Next business day
  • International Shipping: 5-12 business days (varies by location)

Please note that orders require 1-2 business days for processing before dispatch.


Do you ship internationally?

 

Yes! We ship worldwide. Delivery times and costs vary based on location. International customers are responsible for any customs duties or taxes applied upon delivery.


How can I track my order?

 

Once your order has shipped, you will receive an email with a tracking number. You can also track your order by logging into your Lullamor account.


Can I change or cancel my order after placing it?

 

We process orders quickly, so changes or cancellations may not always be possible. If you need to modify your order, please contact us immediately at [email address], and we’ll do our best to assist you.

 

What is your return policy?

 

We accept returns within 30 days of receiving your order, provided that items are:


  • Unworn
  • Unwashed
  • In their original packaging


Personalized or final sale items cannot be returned.


How do I initiate a return?

 

Visit our Returns & Exchanges page for step-by-step instructions. You will need your order number and email address to start the process.



Do you offer exchanges?

 

Yes! If you need a different size or color, you can exchange your item within 30 days of receiving it, subject to stock availability.


Do I have to pay for return shipping?


  • UK Returns: Free returns for defective or incorrect items. Otherwise, return shipping is the customer’s responsibility.
  • International Returns: Customers are responsible for return shipping costs unless the item is defective or incorrect.


What materials do you use?

Lullamor products are made from certified organic cotton and sustainable fabrics, ensuring they are free from harmful chemicals and gentle on sensitive skin.


How do I choose the right size?

 

We use UK sizing with a 2-year gap to ensure a better fit and longer-lasting wear. Our size guide includes:


  • Baby Sleepwear: 0-6 months, 6-12 months, 12-24 months
  • Kids’ Pajamas: 2-4 years, 4-6 years, 6-8 years, 8-10 years, and so on
  • Adults’ Pajamas: UK sizes following the same 2-year gap structure


For detailed measurements, visit our Size Guide page.


How should I care for my Lullamor products?

To keep your items in the best condition, we recommend:


  • Washing: Cold water, gentle cycle
  • Drying: Air dry or tumble dry on low
  • Ironing: Low heat if necessary

For more details, check our Fabric & Care page.


 

What makes Lullamor sustainable?

 

At Lullamor, we focus on sustainability by:


  • Using Organic Materials – Our fabrics are GOTS-certified organic cotton, free from pesticides and harmful chemicals.
  • Extending Product Lifespan – Our sizing structure reduces waste and ensures a longer-lasting fit.
  • Prioritizing Ethical Production – We partner with carefully selected manufacturers who uphold fair wages and safe working conditions.
  • Using Plastic-Free Packaging – Our packaging is 100% biodegradable and recyclable.


 

Where are your products made?

 

We work with carefully selected partners who share our commitment to ethical and sustainable production. Our facilities ensure:


  • Fair wages
  • Safe working conditions
  • Environmentally responsible practices


 

Do you use plastic-free packaging?

 

Yes! We minimize waste by using biodegradable and recyclable packaging materials.

 

What payment methods do you accept?

 

We accept the following payment methods:


  • Major credit/debit cards
  • PayPal
  • Klarna (Buy Now, Pay Later)
  • Apple Pay & Google Pay


 

Do you offer gift cards?

Yes! You can purchase Lullamor gift cards in various amounts—perfect for gifting.


Do you offer discounts or promotions?

 

Yes! Sign up for our newsletter to receive exclusive discounts, early access to new collections, and special offers.

 

 

Do you have a loyalty program?

 

Yes! Our Lullamor Loyalty Program rewards you every time you shop. Earn points on every purchase and redeem them for discounts on future orders. Sign up for free and start collecting points today! Learn more on our Loyalty Program page.


 

How can I contact Lullamor?

 

You can reach us through:


  • Email: hello@lullamor.co.uk
  • Live Chat: Available during business hours
  • Social Media: Instagram, Facebook, and TikTok



Still have questions? Get in touch—we’re happy to help!